Shared Services Shared Services
- Zensar
- 7 - 12 years
- Kolkata
- 11 days ago
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Job Description
Key Responsibilities:
- Regional Leadership
- Lead and manage shared services operations for North America (USA, Canada, Mexico, and Colombia).
- Align regional service delivery with global standards and local compliance requirements.
- Operational Excellence
- Oversee day-to-day operations, ensuring timely, accurate, and efficient service delivery.
- Monitor team performance, manage workloads, and ensure adherence to SLAs.
- Stakeholder Management
- Build and maintain strong relationships with regional business units and internal stakeholders.
- Act as the primary point of contact for escalations and service-related discussions.
- Process Optimization
- Identify and implement process improvements and automation opportunities.
- Drive initiatives to enhance service quality and reduce operational costs.
- Team Development
- Hire, train, and mentor team members to build a high-performing support function.
- Conduct regular performance reviews and support career development initiatives.
- Compliance & Governance
- Ensure compliance with regional laws, regulations, and internal policies.
- Maintain quality control standards and audit readiness.
- Budget & Vendor Oversight
- Support budget planning and cost control initiatives.
- Manage vendor relationships and ensure service delivery per contractual terms.
- Change Management
- Lead change initiatives including system implementations, process transitions, and organizational restructuring.
Qualifications & Skills:
- Bachelor s degree in Business Administration, HR, Finance, or a related field.
- 7+ years of experience in shared services or a similar operational role, preferably with exposure to North American markets.
- Proven leadership experience in managing regional teams and cross-functional projects.
- Strong communication, analytical, and stakeholder management skills.
- Familiarity with compliance standards and shared services best practices in the US and Latin America.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Human ResourcesRole Category: Compensation & BenefitsRole: C & B ManagementEmployement Type: Full timeContact Details:
Company: ZensarLocation(s): Kolkata+ View Contact
Keyskills: Career development Change management Automation Operational excellence Analytical Manager Quality Control Stakeholder management Service quality Operations Auditing
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