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Product Tooling - Customer Success @ JPMorgan Chase Bank

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 Product Tooling - Customer Success

Job Description

  • Conduct regular and proactive meetings to share best practices, provide use case demonstrations to illustrate key product functionality, communicate releases and gather feedback on the impact the product and its features have on customer business needs
  • Guide customers through the onboarding process and set up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements
  • Track key success metrics and provide data and feedback to the Product team to inform new features and priorities
Required qualifications, capabilities and skills
  • Communication
  • Relationship management
  • Data analysis
  • Problem solving and resolution management
  • Time management
  • Strategic thinking
  • Agile/Scrum familiarity

Job Classification

Industry: Financial Services
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Customer Onboarding - Non Voice
Employement Type: Full time

Contact Details:

Company: JPMorgan Chase Bank
Location(s): Kolkata

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Keyskills:   Relationship management Data analysis Usage Agile scrum Time management Advocate Representative

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JPMorgan Chase Bank

JPMorgan Chase