Sutherland Hiring For Work
- Sutherland Global
- 0 - 2 years
- Kochi
- 5 years ago
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Job Description
Job descriptionROLES & RESPONSIBILITY:
- Responsible for answering inbound VOICE (semi tech) from customers, resolve their primary query on technical issues.
- Should be able to perform under pressure and cope up with the dynamics of the process.
- Aim to retain customers through excellent service and attention to detail.
- Effectively handle complaints at the first point of contact, aiming to solve customer's query, and escalating to a Team Manager when required
- Demonstrates personality traits like High Ownership, Flexibility and Resilience, Persuasiveness and Tenacity.
- Remain updated with process and product updates, technology applications and utilities.
- Utilize various internal and client based tools and applications for customer management and servicing
- Achieve and exceed KPIs.
- Ability to work in a complex multitasking environment (navigating through multiple on-line systems)
- Should have basic computer accessing knowledge.
Required Candidate profile
- Should be ok working in a 3 months contractual WFH role
- Freshers and Experienced both are eligible
- Excellent oral and written communication skills (English)
- Graduates and 2020 passed outs can apply
- Candidates flexible to work for 24/7 shifts (rotational night shifts/week offs) can apply
- During the Training period should be ok working 6 days a week. Training will be virtual.
- All interviews will happen on Phone (Video Calls/Zoom/WebEx)
ROUNDS OF INTERVIEWS:
- HR Round (Video Call with photo and screening notes captured)
- OPS
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: FreshersEducation
Under Graduation: Graduation Not Required, Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not RequiredDoctorate: Any Doctorate in Any Specialization, Doctorate Not RequiredContact Details:
Company: Sutherland Global Services Private LimitedLocation(s): Kochi+ View Contact
Keyskills: BPO Customer Service domestic bpo call center executive inbound customer management call center tele caller Customer Support written communication graduate Customer Care Fresher Mba Fresher undergraduate communication skills
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