Hiring Assistant Manager-quality(international)
- Net2Source
- 5 - 10 years
- Chennai
- 5 years ago
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Job Description
Description:This role calls for a Quality Professional who understands all aspects of Quality performance which impacts both internal and external customer experience .
Tasks:
- Lead Quality control and assurance initiatives
- Identifying Process Gaps and developing corrective action plans for improvement
- WTD / MTD / QTD / YTD business insights sharing and improvement trends
- Driving regular Stakeholder Cadence Business meetings and insights
- Very Strong on preparing reporting .
- Work Closely with the operations team to drive process improvement and Efficiency
- Periodic Value gap identification analysis which is impacting performance and Fix
- Driving Change management
Required Candidate profile
- Strong 5-7 Years of experience in Transaction Quality Domain with overall 10 Years
- Certified Six Sigma Certified ( Green / Black )
- Experience in Deployment of Quality Framework from inception of Program
- Hands on Experience in Transactional monitoring , Root Cause Analysis and Process Mapping
- Very Strong Hands on experience on MS office Especially Excel , PPT , Macros - Minitab Experience would be an advantage .
- Excellent written and Verbal Command over English language
- People Manager
Perks and Benefits
Best in the industryJob Classification
Industry: IT-Software, Software ServicesFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any Specialization, Graduation Not RequiredPost Graduation: Post Graduation Not Required, Any Postgraduate in Any SpecializationDoctorate: Doctorate Not Required, Any Doctorate in Any SpecializationContact Details:
Company: T2S Software SolutionsAddress: part of 1st , 3rd Floor,Block 9A, 1/124,, DLF IT Park, Shivaji Gardens,, Mount Poonamallee Road, Nandambakkam, Chennai, Tamil Nadu, Chennai, Tamilnadu - 600089,IndiaLocation(s): ChennaiWebsite: http://www.touch2success.com+ View Contact
Keyskills: Root Cause Analysis Lean voice quality Quality Management Process Improvement Transactional Quality QA Call Monitoring Six Sigma Call Quality Customer Experience Process Excellence Business Excellence International BPO
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