Quality Analyst Lead - Only Female - Ernakulam @ job store consulting

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Quality Analyst Lead - Only Female - Ernakulam

job store consulting
1 - 2 years
Kochi
5 years ago
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Job Description

Quality analyst Lead- 1 position-

Exp: Minimum 1 year exp as TL( Team Size must be 3 to 4 member)

Location: Kaloor , Kochi

Work from home and Virtual onboarding is there.

Candidate should be female with excellent command in English, willing to work in Early Morning Shift- timing: 4:30 am to 1:30 PM(Australian shift) Rotational 2 days in a week off 5 days working

At least 2 years' Experience handling Quality Lead Position

Skills Required for a QA Team Leader

Perform quality assurance reviews for Call Center Operations globally for said Process
Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement
Make recommendations to help reduce process variation and eliminate errors
Track Business Unit responses for all findings identified from the process reviews
Work with Management and develop project plans to address opportunities identified through process reviews
Provide management with timely reports documenting observations from reviews

Note : Work from home facility, Candidate should have their own laptops.

Job Classification

Industry: Recruitment, Staffing
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required

Contact Details:

Company: Job Store Consulting
Location(s): Kochi

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Keyskills: QA Call Center Operations Quality Analysis TL Calling Team Leading Quality Assurance

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

job store consulting

JOB STORE CONSULTING

Quality Analyst Lead - Only Female - Ernakulam @ job store consulting

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