Senior Service Desk Specialist - - Livestream
- Livestream
- 1 - 5 years
- Banglore,India
- 5 years ago
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Job Description
Responsibilities
- Manage IT procurement process including quotes, purchase requisitions, approvals, ordering and delivery of IT resource needs
- Maintain and track the corporate software, hardware, and licensing inventory
- Organize and tag incoming IT shipments
- Organize and sort IT storage areas
- Manage and maintain IT equipment inventory levels
- Identify suppliers of goods and services
- Negotiate terms with suppliers such as price, quality of goods, deadlines, expectations, etc.
- Liaise with suppliers and project managers regarding updates and details of goods
- Create purchase orders and tally these with supply requests and orders
- Analyze invoices to ensure accuracy of goods delivered
- Monitor inventory to ensure the flow of goods remains positive
- Attend meetings with the legal department to ensure any contractual obligations are favourable to the company
- Work closely with the Internal team to understand details of procurement requirements
- Assist with quarterly asset and inventory audit
- Track procurement work done and inventory audit progress in helpdesk ticketing system (ServiceNow)
- Process RMA s and scheduling hardware repairs
- Mobile vendor management and employee cell phone management
- Work outside of normal business hours as needed
- Other tasks and duties as assigned
Requirements
- Effective organizational skills
- Strong interpersonal and communication skills; capable of explaining and documenting procedures in writing and verbally
- Attention to detail and a high level of accuracy
- Experience with Excel or other spreadsheet programs
- Ability to work independently with minimal supervision
- Experience working with ServiceNow
- Experience working with NetSuite
- Strong knowledge of the industry and market conditions
- Excellent written and verbal communication skills
- Impeccable negotiation and problem - solving skills
- Exceptional interpersonal skills and rapport building
- Flexible to work long hours as demanded by projects
- Able to travel to meet vendors and suppliers as necessary
- Bachelor s/Master's degree in a related field preferred
- Proven experience working as a procurement specialist in the same area required
- Additional certification in the field of procurement desired
Job Classification
Industry: Media, Entertainment, InternetFunctional Area: IT Hardware, Technical Support, Telecom Engineering, Role Category: Technical SupportRole: Technical SupportEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not Required, Doctorate Not RequiredContact Details:
Company: LivestreamLocation(s): Banglore,India+ View Contact
Keyskills: Procurement Tally Ticketing Interpersonal skills IT procurement Helpdesk Scheduling Licensing Inventory Auditing
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