The responsibilities of the candidate include building and delivering innovative and impactful quality assurance or quality management programmes, and to manage the end - to - end quality audit framework and continuous improvement tactics to maintain best - in - class quality management process. They also need to partner closely with division directors and managers to assess training/coaching needs, capacity plans and forecasting needs as well as develop quality management roadmaps and curriculum for all customer support teams.
As a senior software engineer at PhonePe, the candidate will be responsible to build robust and scalable web - based applications and build abstractions and contracts with separation of concerns for a larger scope. They will be required to do high - level design with guidance. This will include functional modelling, break - down of a module etc. Working with broader stakeholders to track impact of projects/features and proactively iterate to improve them also comes in their responsibilities. Apart from this, the candidate is responsible to mentor younger minds and foster team spirit.
The candidate s responsibilities include understanding the problems, requirements and wishlists of key stakeholders such as customers, partners, leadership, and internal stakeholders. They are also responsible for devising scalable product solutions leading to high customer delight, NPS, and minimum operational overheads. Their responsibilities will also include collaborating with the Tech, Design, CS, Business and Analytics teams to implement product solutions.
Keyskills: Prototype Quality audit Instrumentation HTML Customer support High level design Forecasting Operations Analytics Android