Client Analyst - Indore - TaskUs - 2 to 6 @ Taskus

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Client Analyst - Indore - TaskUs - 2 to 6

Taskus
2 - 6 years
Indore
5 years ago
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Job Description

Client Analyst

Operations Indore, Madhya Pradesh

Description

Review chats and emails daily to ensure teammates are following policies and offering excellent service

Working daily to review ticket contents with a critical eye

Prepare weekly, monthly and quarterly management reporting

Host and/or facilitate meetings/ticket reviews with all teammates.

Send weekly reports to the client summarizing weekly KPIs and point out areas for improvement

Identify any potential quality issues per defined process and escalate potential quality issues immediately to management.

Maintain a high level of confidentiality regarding the results and specific findings of the quality process

Qualifications

2+ years in Data Analytics

2+ years of Customer Service/Technical Support experience (with a phone, email, and chat background)

Proficiency with Microsoft Office, specifically Excel

Proficiency with reporting tools such as PowerBI, Tableau, etc

Proficiency with Google Suite

Proficient using helpdesk software (Salesforce experience is a plus)

Must be a confident communicator and be able to build rapport and create relationships

Must have a genuine interest in the project, people and concern for customers

Be energetic, positive and have the ability to listen hard and change fast

Must have the ability to work well in a team environment, as well as alone

Can shift modes easily and interact with all walks of life

Must be available to work weekends and holidays, flexibility is needed.

Must have reliable transportation.

Must demonstrate the ability to effectively manage time, prioritize tasks and work within deadlines

Job Classification

Industry: Strategy, Management Consulting Firms
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization

Contact Details:

Company: TaskUs
Location(s): Indore

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Keyskills: Helpdesk OOPS SMS Data analytics Customer service Management MS Office Technical support Reporting tools Salesforce

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Taskus

Ridiculously Good OutsourcingIn 2014, TaskUs made its way to the Inc 500 | 5000, a prestigious list of the fastest-growing private companies. This is the second consecutive year that TaskUs made it to the list which ranks firms based on revenue growth. Inc is the hallmark of entrepreneurial ...

Client Analyst - Indore - TaskUs - 2 to 6 @ Taskus

Home > Back Office / Web / Transaction Processing