Technical Support Engineer/ Immediate
- Varite
- 2 - 7 years
- Bengaluru
- 5 years ago
- Email to a friend
- Report this job
Job Description
Job description
Job description:
VARITE is looking for a qualifiedTechnical Support Engineer for one of our clients located in Bangalore. If you are interested in this opportunity, kindly respond ASAP with your updated resume. We will be glad to represent you to our client and help in your job search.
WHAT THE CLIENT DOES?
They believe that software has the power to unlock new opportunities for people and our planet. They look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Their compute, cloud, mobility, networking and security offerings form a digital foundation that powers the apps, services and experiences that are transforming the world.
WHAT WE DO?
VARITE is a global IT company providing software and engineering consulting and team augmentation services to Fortune 1000 companies in USA, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the areas of Cloud, Data Sciences, Infrastructure Application Software, Mobility, Robotics, Banking & Financial Systems.
HERE'S WHAT YOU'LL DO:
As a Technical Support Engineer, you will be providing support to customers, using client's products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.
Skills Required
Essential Functions:
- Resolve customer's issues via the telephone, email or zoom session
- Reproducing issues in-house and responding back in a timely manner
- Regular follow ups with customers with recommendations, updates and action plans.
- Escalate issues in a timely manner according to Standard Operating Procedures
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
- Create new knowledgebase articles to capture new learning's for reuse throughout the organization.
- Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies
- Focus on an area of technical specialization and attend technical trainings,
- Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.
WHAT YOU'LL NEED TO WIN:
- 3+ years' experience working in Enterprise Technical support
- Fluent written and verbal communication skills in English
- Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
- Work experience in a Technical domain
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
- Logical approach to problem solving & Strong Troubleshooting experience
- Willingness to work in a 24x7 environment. Flexible to work evening/night hours as per business needs.
Preferred Qualifications-
- Experience in Virtualization & Cloud computing will be preferred
- Certifications (VCP, MCSE, RHCE etc.)
- Basic understanding of some of the following technologies:
- Networking (Layer 2, Layer 3)
- Storage (FC, ISCI, etc.)
- Linux/Windows Server
IF YOUR INTEREST IS PIQUED, PLEASE RESPOND WITH THE FOLLOWING DETAILS:
Current Salary:
Expected Salary:
Contact Number:
Best time to call:
Notice Period:
Please feel free to contact us at***********i@va***e.com
@8882087343forward to assisting you in finding your next assignment
** If you are not comfortable or interested in this job opening, please feel free to forward this to others.
VARITEis committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, caste, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Required Candidate profile
- 3+ years' experience working in Enterprise Technical support
- Fluent written and verbal communication skills in English
- Willingness to work in a 24x7 environment. Flexible to work evening/night hours as per business needs
- Basic understanding of some of the following technologies:
- Networking (Layer 2, Layer 3)
- Storage (FC, ISCI, etc.)
- Linux/Windows Server
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Programming & DesignRole: Programming & DesignEmployement Type: ContractEducation
Under Graduation: Graduation Not Required, Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required, Any Postgraduate in Any SpecializationDoctorate: Any Doctorate in Any Specialization, Doctorate Not RequiredContact Details:
Company: Varite IndiaLocation(s): Bengaluru
Keyskills: Communication Skills Customer Service Cloud Computing Networking Linux Windows Server Technical Support Calling Troubleshooting MCSE
Varite
VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 1000 Companies in USA, CANADA and INDIA. VARITE is currently a primary and direct vendors to the leading corporations in the verticals of Networking, Cloud Infrastructure, H...
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