Senior Executive / Assistant Manager / Manager
- FCM Travel
- 4 - 9 years
- Chennai
- 6 years ago
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Job Description
- To discuss and coordinate effectively with Sales, Contracting, Visa and Ticketing team.
- To upload necessary files and documents in the internal system
- To hold constant discussion with the relevant team for the file in progress.
- Ensure smooth execution of the file to ensure customer satisfaction
- Handover documents to Tour Managers along with sales as per file and handover checklist
- To ensure file profitability
- To ensure timely communication and payment collections from customers.
- To complete the documentation and invoicing and uploading as per agreed timelines.
- Ensuring timely vendor payouts adhering to the laid down process.
- Updating, maintaining and sharing relevant data.
- Updating and helping team members in and across various teams.
- Ensuring timely collation and analysis of Customer feedback.
- Procuring merchandise for group to ensure both cost and quality
- Provide accurate information to visa team, airlines team, tour managers and suppliers to provide better services and avoid any damages
- Ensure all travel documents, bags, other freebies etc. are sent well before the departure date
- Regular updates to be sent to the Corporates wrt. the visas, airline seats, hotel updates and other operational issues
- Proper documentation of all correspondence with the suppliers: Rooming lists prepared on the basis of Hotel, Airlines, hub, check- in, check- out / Arrival Departure details / All details discussed and closed on Land Package etc. Ensuring that the supplier is updated with all the group requirements like upgrades, additional transfers, VIP's, etc.
- Ensure Supplier Invoice is closed on time. Ensure all supplier payments are checked settled and no outstanding are pending
Job Classification
Industry: Travel , Hotels , Restaurants , Airlines , RailwaysFunctional Area: Travel, Tours, Ticketing, Airlines, Role Category: Ticketing/Travel/DocumentationRole: Ticketing/Travel/DocumentationEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not Required, Any Doctorate in Any SpecializationContact Details:
Company: FCm Travel SolutionsLocation(s): Chennai+ View Contact
Keyskills: Procurement Ticketing Sales Executive Customer satisfaction Corporate MICE MS Office Merchandising Operations
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