Senior Specialist - Business Operations -
- Telstra
- 10 - 12 years
- karnataka
- 5 years ago
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Job Description
Employment Type Permanent Closing Date 14 Jun 2020 11:59pm Job Title Senior Specialist - Business Operations (RPA, Bot lifecycle/farm, Blue Prism, ITIL) Job DescriptionAt Telstra, we have a clear purpose: to build a connected future so everyone can thrive. We believe it s people who give purpose to our technology. So we are committed to staying close to our customers and providing them the best experience. And delivering the best technology.
This is where YOU come in, by playing your part in helping our customers connect: faster, better and smarter.
Who we are
Telstra is Australia's leading telecommunications and technology company with a rich heritage that s been built over 100 years. From our humble beginnings in the Postmaster General s Office to the global business we are today our people have been at the forefront of technology innovation. More recently, we have the largest Internet of Things network in Australia and are leading the way in 5G. And this is just the beginning of what we re hoping to achieve together.
We offer a full range of services and compete in all telecommunications markets throughout Australia and are the most well-known brand in technology and communications industry.
We have operations in more than 20 countries, including in India where we ve opened an Innovation and Capability Centre (ICC) in Bangalore, and have a presence in Pune and Hyderabad. In India, we ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We re combining innovation, automation and technology to solve the world s biggest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more.
About the role:
Telstra s Intelligent Process Automation Operations Centre (IACoE) is focussed on delivering business benefits through the deployment of Telstra s Digital workforce. Current capabilities are primarily Robotic Process Automation (RPA), and machine learning capabilities such as NLP and chat bots
This role is responsible for managing the run function of Telstra s digital workforce, partnering with key line business leads, vendors and technology leads to consistently exceed operational performance metrics, deliver excellent customer experience and to drive efficiency and improvements
To be successful in the role, you ll.
Responsibilities:
- Establishing a world-class Intelligent Process Automation Centre of Expertise and high performing support team
- Providing exceptional customer experience, delivering excellent operational support for Telstra s digital; workforce.
- Ensuring that business benefits are maximised, managing change throughout the post production lifecycle of Telstra s Digital workforce
- Advocating and championing continuous improvement to operational metrices
Health Safety and Environment
- Take reasonable care for your own safety and the safety of others, comply with and implement any reasonable Telstra HSE instruction, policy, standard, minimum requirement or procedure, and support Telstra to meet its duties under the relevant safety and environmental legislation
Decision Making Authority
This role is expected to
- provide leadership across all operational aspects of managing post production lifecycle
- lead cross functional teams to deliver excellence
- manage the IACoE operational budgets ($ s TBA)
- own and deliver the operational strategy and annual operating plan
Qualification -
Essential -
- 10 - 12 years of experience
- Required: Tertiary qualifications in IT, Business, Commerce or Engineering with post-graduate degree preferred (Business / Engineering)
- Hands on experience building, designing and supporting RPA solutions using established tools (e.g. BluePrism (Preffered), Automation Anywhere, UiPath or equivalent software) or broader technical development experience coupled with a strong interest in RPA
- Effective communication and facilitation with key business stakeholders to capture and represent immediate business requirements to long term strategic objectives
- Strong organisational skills, with the ability to work independently as well as in a highly collaborative, team-based environment
- Experience with agile development principles
- Passion for learning and working with leading edge technologies
- Ability to communicate effectively with customers, business and technical teams
- Comfortable working with virtual and geographically dispersed teams.
- Excellent interpersonal and communication skills.
- Experience operating in large, complex project structures
High Desirable -
- MBA or MCS qualifications
- Blue Prism Developer accreditation
- Significant experience in operational experience in delivering Blue Prism robotics and automation solutions for large enterprise organisations
- Familiar with DevOps tools application and automation - Jira, Jenkins, Bamboo, Confluence, Kubernetes, Ansible
- Capability to interpret business ideas/requirements, develop, test and deploy solutions using agile/scrum and DevOps methodologies
- Proven work experience in as a computer software engineer or software developer with application mastery of Software Engineering tools, process and techniques
- Experience with infrastructure automation tools such as Docker, Puppet, Chef or other platforms is a plus
- Business analysis
- Process improvement
What can we offer you
Dynamic, innovative and knowledgeable, our people are the brains behind amazing achievements such as keeping on top of the latest technology or masterminding the store of the future. And because they share the same vision, they take the time to pass on their knowledge, mentor you, and guide you in your career path. Here you ll have the opportunity to work with some of the best minds in the industry, people who are passionate about Telstra and technology, and who work together to achieve great things.
Not only will you be rewarded with a competitive salary package, but there are a range of lifestyle products and services that you can access, including options to purchase additional leave, volunteer leave and the list goes on.
Sounds like you
A career with us will give you a platform to shape tomorrow through technology. For you, that means helping us to push the boundaries of what s possible today, and in the future. It also gives you the opportunity to empower millions helping businesses grow, evolve and reach their potential. At Telstra, you can thrive, your way . We foster new ideas, we embrace different ways of working and thinking, and we believe an inclusive and diverse team will lead us to innovate for the future.
We re committed to building a diverse and inclusive workforce. To enable everyone to participate, we ve developed an All Roles Flex policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: http://tel.st/allrolesflex
We re committed to building a diverse and inclusive workforce. To enable everyone to participate, we ve developed an All Roles Flex policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: http://tel.st/allrolesflexJob Classification
Industry: Telcom, ISPFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Programming & DesignRole: Programming & DesignEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not RequiredContact Details:
Company: Telstra IndiaLocation(s): karnataka
Keyskills: Process automation Business analysis Process improvement Artificial Intelligence Machine learning Manager Technology HSE Continuous improvement Operations Business operations
Telstra
Website telstraglobal.com • Industry Technology (IT, Telecom, Dot Com etc) (Telecom Services - Network Management Services) • Company Turnover 10000 - 10000 Crores • Company Size 10001 - 10001 Employees
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