We are Hiring For Customer Support Executive @ Trigent

Job Description

We are hiring For Customer Support Executive

If interested please share your updated cv to below mail id.

E- mail - ab*******s@tr****t.com

We are looking either Fresher or maximum 1 year of experience

If selected you will be working as a permanent employee for Trigent Software Ltd and deployed to our client location

Job Description

• Process customer requests (orders, provisioning, Post activations, billing)
• Provision and management of Consumer and Small Business- NBN Orders
• Validates & Verify customers details provided by Sales from various legacy systems
• Booking of NBN and appointments for customers
• Escalating the dependencies to the relevant teams for any assistance
• Ensure compliance adherence and timely completion of milestone
• Effective communication on order status to Customers/Stakeholders
• Effective communication with other business units to obtain the required information to successfully manage the Customers order
• Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.
• Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guideline
• Take Ownership of and always keep customer commitments
• Seek support and guidance if required
• Demonstrates resilience and flexibility to change
• Sales Order Quality - get things right at First Time up front in order to reduce rework
• WeCare - Privacy & Protecting our customer - take all steps to protect customer's privacy
• Answer customer enquiries to appropriate area when necessary.
• Meet prescribed customer service standards and performance objectives

Trigent Software Limited is SEI CMM Level 4 and ISO 9001:2008 certified company. It provides an Offshore Software Development company with facilities in the United States and India with global client.

Trigent is an early pioneer in IT outsourcing and offshore software development business. We enable organizations adopt digital processes and customer engagement models to achieve outstanding results and end-user experience. We help clients achieve this through enterprise-wide digital transformation, modernization, and optimization of their IT environment. Trigent's decades of experience, deep domain knowledge, and technology expertise delivers transformational solutions to ISVs, enterprises, and SMBs.

We offer end to end consulting services, design, development and managed services across Infrastructure, Cloud, Mobility, BI, Analytics, Product Engineering, QA & Testing, IoT, Big Data, and Artificial Intelligence.

Our track record speaks of our success; having developed more than 400 products many of which are deployed in record time in both large and small companies. We work with the same care and diligence to make each of our engagement a success, one at a time, small or large.

Our services include custom software development, offshore software development, SharePoint consulting, java application development, software testing services, SharePoint 2013 migration. For more details please visit our website www.trigent.com .

Please fill the below details:-

Current CTC:

DOB :

EXP CTC:

Total Experience:

Relevant Experience:

PAN Card No:

Official Notice Period:

Negotiated Notice Period:

Present Location:

Preferred Location:

Reason for change:

Holding any offers:

Fine to Work through Payroll of Trigent Software Ltd : Y/N : ..

Permanent employee/contract employee:

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Freshers

Education

Under Graduation: Graduation Not Required, Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Trigent Software Limited
Location(s): Bengaluru
Website: http://careers.trigent.com

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