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Hiring For Team Lead (customer Service) In Top @ Rivera Manpower

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 Hiring For Team Lead (customer Service) In Top

Job Description

We are currently hiring for a TEAM LEAD position for a well reputed MNC. Inviting Team Leads having minimum of 2 years experience on papers for better growth and opportunity.


Team Leader responsibilities include:
  • Creating an inspiring team environment with an open communication culture
  • Setting clear team goals
  • Delegating tasks and set deadlines for your internal team

Job brief:

We are looking for aqualified team leaderto manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.

As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.

Ultimately, you should lead by setting a good example and engage the team to achieve goals.



Responsibilities:
  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members' feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Encourage creativity and risk-taking
  • Suggest and organize team building activities
Requirements:
  • Need to have minimum 2 years TL experience on papers.
  • Must have handled a team size of 10 or more
  • Must have worked with a team of agents dealing with international clients
  • Must be willing to travel to Mahadevapura ( 2 way cabs Provided )
  • Must be flexible with shifts and have a positive attitude
Kindly contact URVASHI - 8981749*** / 8884496*** for further information and to book your slots.


Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Graduation Not Required, Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Rivera Manpower Services
Location(s): Bengaluru

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Keyskills:   bpo team operations team motivation training needs team handling call center aht customer support technical support team leader team coach service delivery leadership tl team performance team building communication skills sla management

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₹ 4,25,000 - 7,00,000 P.A

Rivera Manpower

Rivera Manpower Services We are currently hiring for JP Morgan Chase/American Express/ Ernst Young (EY) / IBM / Dell / First Advantage /Siemens / Infosys / Amazon / HGS / Crossdomain Solutions / Capita Solutions / First Advantage / swiggy / tesco