Project Manager / Team Leader - Mumbai
- Allied Digital
- 6 - 11 years
- Mumbai
- 5 years ago
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Job Description
Team Management:
Work closely with the technical team of ADSL for service delivery at the customer?s place.
Co- ordinate with customer and team members,
Optimisation of current operations to add value for team members growth and customer?s optimization.
Be responsible for development, motivation retention of the team members
Ensure appropriate training program for team members
Attrition control
Good resource management capabilities
Service delivery:
Establish a performance score card for the team for delivering SLAs at the customer?s place.
Monitor Service Delivery to ensure that service deliverables are met
Ensure adherence to policy processes
Implement service procedure to ensure SLA from the team
Performance internal quality review
Ensure operations run efficiently in shift by effective team management.
Ensure 100% calls are logged, prioritized and allocated.
Ensure all escalations are managed as per defined norms.
Follow up with vendors for vendor escalated calls.
Aim at improving efficiency of a shift.
Ensure relevant calls are recorded in the knowledgebase.
Ensure Customer Satisfaction by conducting C- Sat Survey Once in an Quarter
Reports:
Submit monthly reports executive summary
Quarterly Management review
Knowledge, skill and competencies
Good people and team management skills, must have handled small teams of 20- 40 people
Ability to resolve conflicts
Sound knowledge on IT Processes
Excellent communication skills
Strong Technical Abilities
Knowledge of IT infrastructure and associated Operational Management services
Processes in delivering services
Experience in leading at multiple large Programs for : Integrated IT Projects including Application Development, Rollout, Infrastructure integration
Proficiency in Service Management: ITIL Certification is mandatory
Technically sound, able to understand the customer needs and project requirements
Planning and Execution abilities
Proficiency in Project Management. Preferably one PM certification
Desired Qualification
BE- Electronic/BSC- Computer Science/BSC- IT/ Diploma - IT
ExperienceShould have Min 5 to 8 yrs of relevant experience as Project Manager / Team Leader for Service Delivery unit, Proficiency in Project Management with handling large Customer Accounts. Preferably PM certification.
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Programming & DesignRole: Programming & DesignEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not Required, Any Doctorate in Any SpecializationContact Details:
Company: Allied DigitalLocation(s): Mumbai
Keyskills: project management operations Project Manager / Team Leader application development
Allied Digital
Allied Digital Services Ltd Allied Digital is well renowned as a leading Global IT Transformation Architect, with an impeccable track record for designing, developing, deploying and delivering end-to-end IT Infrastructure services.
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