Support Engineer I - Mumbai - Duck Creek

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Support Engineer I - Mumbai - Duck Creek

Duck Creek
7 - 12 years
Mumbai
5 years ago
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Job Description

Education and Work Experience:

Bachelor s in Computer Science, Computer Information Sciences or related degree;
Work Experience: Minimum 7 years

Specialized Knowledge, Skills, and/or Abilities:

Demonstrate expertise in the following competencies:

After hours call service expertise/triage
Analytical ability
Creating training modules in area of focus for team members
Installation troubleshooting knowledge
Knowledge-based contributor
Product Installation in supporting area
PowerShell, Regression Runner and Selenium based automation tools
Salesforce workflow

Demonstrates proficiency in the following competencies:

.NET and C# (or similar language)
Ability to operate independently with minimal guidance in focus area
Applicable DCU boot camp assessment score
Communicate with support personnel
Duck Creek triaging tools knowledge
Extensible Markup Language (XML)
Full Suite installation
Internet Information Services (IIS)
Replication/qualification of reported cases
Root cause analysis
Salesforce case organization and management
Structured Query Language (SQL)
TeamTrack Workflow and submission (if applicable)
TFS Workflow and submission (if applicable)
Azure Dev Ops Workflow and submission (if applicable)
Understanding new feature release details
Azure Test Labs or equivalent VM knowledge
Visual Studio or similar IDE
Frontend technologies like HTML, CSS, Skins, Javascript, Jquery.
Continuous integration practices.

Demonstrates awareness in the following competencies:

Coding debug dlls
Coding additional trace messages
Insurance domain knowledge
Performance and memory diagnosis

Job Classification

Industry: Insurance
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Programming & Design
Role: Programming & Design
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization

Contact Details:

Company: Duck Creek
Location(s): Mumbai

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Keyskills: Computer science IIS Coding XML Javascript Workflow HTML Customer service Troubleshooting SQL

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Duck Creek

Duck Creek Technologies India LLP Duckcreek Technologies is a leading provider of comprehensive P&C insurance software and services for insurances of all sizes worldwide. Employing progressive technology, our solutions enable insurers to optimize outcomes and enhance engagement through advan...

Support Engineer I - Mumbai - Duck Creek

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