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Call Center Executive - Lucknow - FINO @ Fino Payments Bank

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 Call Center Executive - Lucknow - FINO

Job Description

Handling inbound/Outbound Calls and solving the queries related to banking services for domestic customer .
  • - To behave in a respectful manner at all times whilst in the Contact Centre.
  • - To handle calls in a consistently polite, professional and efficient manner.
  • - To have an understanding of the significance of customer service and adhere to high standards at all times.
  • - To attain the service levels set by your Team Leader. Identify and escalate issues to supervisors
  • - To recognize the importance of flexibility regarding breaks, thus ensuring service levels are not affected at any time during the shift.
  • - To take a pro-active approach towards suggesting improvements to working practices.
  • - To demonstrate a commitment towards your own continuous personal development
  • - To carry out other duties as directed by your Team Leader from time to time.
  • - Maintain Discipline on working place defined as per requirement of process
    • Salary between 10k to 15k Gross.
    HSC or Graduate required.
    Fresher/ Exp in Customer service will be preferred.

    Note : Interested candidates share the updated Resume on pr*********a@fi*****k.com

    Required Candidate profile

    Qualifications and Skills-
  • - High school diploma or equivalent
  • - Proficient in relevant computer applications
  • - 1-3 years of experience in a call center environment
  • - Knowledge of customer service practices and principles
  • - Excellent data entry and typing skills
  • - Superior listening, verbal, and written communication skills
  • - Preference for other regional language (i.e Bengali,Oriya,Punjabi & any South language),

    • Job Classification

    Industry: Banking, Financial Services, Broking
    Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
    Role Category: Voice
    Role: Voice
    Employement Type: Freshers

    Education

    Under Graduation: Any Graduate in Any Specialization, Graduation Not Required
    Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
    Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

    Contact Details:

    Company: FINO Payments Bank Limited
    Location(s): Lucknow

    + View Contact

    Keyskills:   Customer Service Sales Inbound Call Center Outbound Calling

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    ₹ 1,25,000 - 1,75,000 P.A

    Fino Payments Bank

    please visit www@finobank.com for more details.

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