Senior Customer Support Specialist @ Semaconnect Systems

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Senior Customer Support Specialist

Semaconnect Systems
3 - 4 years
Bengaluru
5 years ago
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Job Description

As a senior customer support specialist, you will receive the in-bound support requests, as the 1 st point of contact for EV owners/drivers for immediate resolution or referral of all driver-generated hardware and software information technology issues throughout SemaConnect stations along with all account management queries.

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SemaConnect Driver Support Responsibilities:

Answers inquiries by clarifying desired information by researching, locating, and providing information.

Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.

Fulfills requests by clarifying desired information; completing transactions, and forwarding requests.

Maintains call center database by entering information.

Keeps equipment operational by following established procedures, and reporting malfunctions.

Enhances organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

The customer service activity is 24/7 operation with rotating work hours/shifts.

Skill Requirements:

Minimum Typing speed: 50WPM, above 60WPM preferred.

Excellent American English verbal skills.

Friendly and Pleasant manner on Phone.

Documentation Skills.

Active listening skills.

Attention to detail.

Problem solving skills.

Perks and Benefits

Best in the Industry

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: Semaconnect Systems India Pvt. Ltd
Location(s): Bengaluru
Website: http://www.semaconnect.com

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Keyskills: client response call center management customer relationship issues management customer service customer survey customer support case management customer satisfaction customer communication voice support email support customer handling

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Semaconnect Systems

SemaConnect is a leader in an exciting new technology category - Electric Vehicle Charging Infrastructure for the next generation of electric vehicles. As electric vehicles become popular in the US, Europe and Asia, the demand for charging infrastructure is expected to grow Exponentially worldwide. ...

Senior Customer Support Specialist @ Semaconnect Systems

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