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Monitoring Engineer @ Netmagic It Services

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 Monitoring Engineer

Job Description

Dear Candidate,
We're Hiring for Monitoring Engineer
Roles & Responsibilities :

  • Will Work in a 24 X 7 Environment (NOC).
  • Will support the customer over email as well as phone.
  • Will be responsible for the uptime of the various client projects being managed / monitored.
  • Will report to the team Manager.
  • Will make sure that the tickets raised per shift are closed in the required time limits and if not escalated as per the escalation matrix defined.
  • Raise and update the tickets in CRM for all the issues handled / worked upon.
  • Will have to report the daily issues handled / escalated in the form of daily shift reports.
  • Need to make sure that issues are handled in right time frames as per the SLA / Commitments.
  • Monitoring & Management of Backup Application Support Mail applications.
  • Monitoring the Servers, Network Devices and Links
  • Monitoring tools which are used BMC and Nagios.


Regards,
Team HR

Employement Category:

Employement Type: Full time
Industry: Telecom / ISP
Role Category: Engineering Design / Construction
Functional Area: Not Applicable
Role/Responsibilies: Monitoring Engineer

Contact Details:

Company: Netmagic It Services
Location(s): Mumbai

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₹ 2.0 - 3.0 Lakh/Yr

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Netmagic It Services

NETMAGIC IT SERVICES PRIVATE Limited Netmagic, an NTT Communications company, is India’s leading Managed Hosting and Cloud service provider, with 9 carrier-neutral, state-of-the-art data centers and serving more than 2000 enterprises globally. Headquartered i...