Customer Service Representative - Medical @ US Tech Solutions

Job Description

Customer Service Representative (Clinical)- Medical Device Helpdesk Support

Position Details:

Work Location - C-2, Sector 59, Noida

Saturday to Wednesday (5 Days)

6 AM to 3 PM IST (Early Morning Shift)

Education (Required)

Bachelor's Degree in any field.

Nursing/Pharma/Biotech/related domains are preferred but not a requirement

Experience:

Minimum of 5-6 years (Customer Service in BPO environment)

Experience in handling in-bound technical support/helpdesk calls in an international/domestic BPO

Troubleshooting of medical devices/equipment in hospitals/health care centers/pharmaceutical domain/call center environment

Responsibilities:

Supporting customers in troubleshooting of medical devices/related equipment over the internet/phone.

Resolving customer complaints based on SOPs/Procedures/Knowledge assimilated during training & accurately documenting the call including:

Customer/Caller Details

Issues Faced

Solution/Steps/Procedures performed on the devices to solve the issue.

Escalation Notes for supervisor in case query was not resolved.

Responsible for daily reporting of all the calls received and resolutions provided and share critical/escalation calls with supervisor for next day follow up to ensure issue was fixed without reoccurrence.

Perform customer/patient satisfaction surveys to obtain feedback for improvement.

Qualities

Excellent communication skills and command over English Language.please share your resume at pi****g@us***************c.com

Customer Service Orientation

Punctuality and ability to complete tasks as per deadlines.

Timeliness - reporting to workplace as per reporting instructions.

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: B.Pharma in Pharmacy, B.Sc in Hospitality and Hotel Management, Bio-Chemistry, Biology, Microbiology, Botany, Nursing, B.Tech/B.E. in Any Specialization, Bio-Chemistry/Bio-Technology, Biomedical
Post Graduation: Post Graduation Not Required, MS/M.Sc(Science) in Botany, Nursing, Any Specialization, Hospitality Administration, Biotechnology, Biology, Microbiology, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: US Tech Solutions
Location(s): Noida, Gurugram

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Keyskills:   Communication Skills Feedback Technical Support Domestic BPO Calling Healthcare Customer Complaints Medical Devices Call Center Customer Service Orientation