Operations Analyst - Hyderabad / Secunderabad
- Cambridge Technology
- 1 - 5 years
- Hyderabad
- 5 years ago
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Job Description
Role - Analyst
No Of Position - 1
Key Skills
- Strong spoken and written communication skills
- Smart and energetic demeanour
- Possess strong analytical skills to analyse and interpret information from customers and key stakeholders
- Exceptional comprehension skills to understand business processes and workflows
- Excellent organizational and time management skills
- Outstanding presentation skills to produce presentations and reports on the finding
- Critical thinker
- Creative problem solver
- Data-driven approach
- Knowledge of MS office suite
Good to have Skills
Knowledge around business process, how to translate processes into workflows and flow diagrams
Roles & Responsibilities
- Engaging and coordinating Business Analysis sessions for understanding client business processes and mapping them to required project management standards
- Create process workflows, knowledge articles and self-service guides for IT Services
- Collect and document business requirements for project and process implementation and improvement
- Facilitate process workflow modeling in order to collaborate on process improvements and defined end-to-end use cases
- Review existing information and data to ensure that processes output are as per the expected results and that services are meeting agreed upon service levels
- Conduct assessments and tests against the process activities to highlight areas of improvement or concerns
- Identify issues and risks
- Bring inconsistencies and problems to the attention of management
- Participate in the problem resolution
- Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas
- Create incident reports for post-mortem incident reviews
- Extract reports and provide a high-level analysis of data for review
- Maintain high standards of professional communication
- Maintain a complete understanding of and adheres to all IT policies and processes
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Programming & DesignRole: Programming & DesignEmployement Type: Full timeEducation
Under Graduation: Graduation Not Required, Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not RequiredDoctorate: Doctorate Not Required, Any Doctorate in Any SpecializationContact Details:
Company: Cambridge TechnologyLocation(s): Hyderabad+ View Contact
Keyskills: Use Cases Project Management Problem Resolution MS Office Suite Business Process Process Implementation Incident Management Operations IT Services Business Analysis
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₹ 3,00,000 - 5,00,000 P.A
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