Customer Service Representative - Medical Device Helpdesk Support @ US Tech Solutions

Job Description

Position Details:
Work Location C-2, Sector 59, Noida
Saturday to Wednesday (5 Days)
6 AM to 3 PM IST (Early Morning Shift)
Approx. 24 months contract
Education (Required)
Bachelor's Degree in any field.
Nursing/Pharma/Biotech/related domains are preferred but not a requirement
Experience:
Minimum of 5-6 years (Customer Service in BPO environment)
Experience in handling in-bound technical support/helpdesk calls in an international/domestic BPO
Troubleshooting of medical devices/equipment in hospitals/health care centers/pharmaceutical domain/call center environment
Responsibilities:
Supporting customers in troubleshooting of medical devices/related equipment over the internet/phone.
Resolving customer complaints based on SOPs/Procedures/Knowledge assimilated during training & accurately documenting the call including:
Customer/Caller Details
Issues Faced
Solution/Steps/Procedures performed on the devices to solve the issue.
Escalation Notes for supervisor in case query was not resolved.
Responsible for daily reporting of all the calls received and resolutions provided and share critical/escalation calls with the supervisor for next day follow up to ensure the issue was fixed without reoccurrence.
Perform customer/patient satisfaction surveys to obtain feedback for improvement.
Qualities
Excellent communication skills and command over the English Language
Customer Service Orientation
Punctuality and ability to complete tasks as per deadlines.
Timeliness reporting to the workplace as per reporting instructions.

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Customer Service Representative - Medical Device Helpdesk Support

Contact Details:

Company: US Tech Solutions
Location(s): Hyderabad

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Keyskills:   Customer Suppor Customer Support Executive Customer Care Executive Customer Care Voice Process International Bp Call Center Bp International Call Center Voice suppor Inbound Outbound Inbound Calling Outbound Sales International