Mega Drive for International voice-US
- Genpact
- 0 to 4 Yrs
- Noida, Gurugram
- 6 years ago
- Email to a friend
- Report this job
Job Description
Genpact Mega Walk in Drive for International voice-US Collection Process
Work Location : Delhi/NCR
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for The role Customer Service
We are looking for someone with extensive knowledge and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer
Walk-in Date :25th May 2019 (Saturday)
Contact Person : Karishma: 9711459***
Email ID : Ka************r@ge****t.com
Interview timings- 10am to 1pm
Interview location:
YMCA, Auditorium, Gate Number 1, Tourist Hostel, CP, New Delhi, Near Bangla Sahib.
Nearest Metro : Patel Chowk & Rajiv Chowk
Please mention "Hr Karishma" Name on top of the resume and directly walk-in at the venue.
Shifts: 24*7
Responsibilities :
- Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
- Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also
- Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund
- Follow up on customer/internal disputes, customer questions and working between departments to get a resolution
- Inbound & outbound calling
- Provide payment plans basis customer requirement
Qualifications :
Minimum qualifications :
- Under graduate / Any Graduate
- Freshers are eligible
- Strong Communication Skills (verbal and written)
Preferred qualifications :
- Good customer handling skills
- Good communications skills
Eligibility :
- Any graduate /Undergraduate/ Dropout/ Fresher can apply .
- International voice experience will be an added advantage.
- Good Interpersonal and Communication skills.
Documents to be carried for Interview
- 2 UPDATED COPIES OF RESUME
- ID PROOF ORIGINAL (AADHAR IS MANDATORY )
- 2 XEROX COPIES OF ID PROOF
- 2 PASSPORT SIZE PHOTOGRAPHS
- LAST 3 MONTHS PAY SLIPS (IF ANY)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not ApplicableRole/Responsibilies: Mega Drive for International voice-USContact Details:
Company Name: GenpactLocation(s): Noida, Gurugram
Keyskills: international call center chat process chat email process non voice backend customer service email support email non voice proces
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Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think...
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