Collections n Customer Service Representative
- Raising Global
- 0 to 5 Yrs
- Hyderabad
- 4 years ago
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Job Description
Greetings of the day!!
As discussed, We have a immediate requirement for collections.
Location: Hyderabad
Shift Timings: rotational shift rotational offs
Job Type: permanent
Kindly revert with your updated CVand required details.
Job Description:Kindly know the minimum criteria for collections executive.
- Candidates with good communication
- Willing to work in a voice process
- Open for shifts
- Rounds of interview (PIR, Voice & Accent, HR & Ops round)
Essential Responsibilities
- Handle outbound calls and/or receive inbound calls regarding consumer past due on their credit card accounts
- Educate customers regarding their past due credits
- Make use of problem-solving/decision making skills to achieve the highest level of customer satisfaction
- Make use of negotiation skills to help Customer Setup payment arrangements to bring past due accounts current
- Comply with over-all call quality standards
- Adhere to company rules and polices especially on Time and Attendance
Required Skills:
- Qualification: Undergraduates/Graduates
- Experience Fresher 5 years
- Excellent English Communications Skills
- Passion for Collections through Customer service
- Prior Collections/Customer Service experience is good to have
- Unyielding Integrity
- Ability to work in a challenging environment
- Flexibility to work in US shifts (Willing to work in 24/7 work environment)
- Flexibility to work during Indian and US holidays.
- Knowledge of basic computer skills
Desired Characteristics
- Excellent problem-solving and analytical skills
- Effective communication skills, both verbal and nonverbal
- Proficient computer skills, including the ability to manage information in multiple windows, type while talking and utilize Microsoft Office (Word, Outlook, etc.)
Virtual Rounds of Interview(Webex Interview):
- PIR (Personal Introduction Round)
- Voice n Accent Round
- HR & Operations (Final) round
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not ApplicableRole/Responsibilies: Collections n Customer Service RepresentativeContact Details:
Company: Rgs- Raising GlobalLocation(s): Hyderabad+ View Contact
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