- Responsible for daily, weekly and monthly calls with clients to understand customer expectations and also provide updates.
- Leads and coordinates efforts of The entire team and acts as an important interface role with The service delivery team and senior management
- Coach & mentor team member/Leads to enable them to manage their teams better.
- Responsible for attending first level escalation.
- Assess domain knowledge of The team players through periodic assessments.
Keyskills: Service delivery management Mentor Management
Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.From our humble beginnings as a print shop in London, to our position today as a global outsourcing leader, our business is built on a strong heritage...