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Advisor Outbound Sales - Mumbai,Bhayandar @ Reliance Jio Infocomm

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 Advisor Outbound Sales - Mumbai,Bhayandar

Job Description

1. Migration of free trial customers to paid customers through outbound calls
2. Liaison with customer for upselling and cross selling
3. Handle inbound customer queries and explain about the product and
offer information
4. Manage and resolve customer complaints
5. Enter new customer information into the system and update existing
customer information
6. Identify and escalate priority issues
7.Follow communication procedures, guidelines and document all call
information according to standard operating procedures



Skills Competencies :

1. Knowledge in telesales
2. Speak and write local language
3. Verbal and listening skills
4. Interpersonal Skills
5. Attention to detail
6. Result oriented
7. Customer centricity

Job Classification

Industry: Telecom / ISP
Functional Area: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Voice / Blended
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate

Contact Details:

Company: Reliance Jio Infocomm
Location(s): Mumbai

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Keyskills:   Interpersonal skills Telesales Standard operating procedures Outbound sales Customer complaints Management

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Reliance Jio Infocomm

Jio promises to shape the future of India by providing end-to-end digital solutions for businesses, institutions and households and seamlessly bridging the rural-urban divide. When you walk through our doors anywhere in the world, you'll find a group of sharp-minded individuals working in a challeng...