Technical Support Engineer - Bangalore @ Deliverhealth

Job Description

Job description

• Monitor, manage, and document all actions and solutions into a DHS ticketing system
• Responsible for scheduled installation cases
• Responsible for monitoring phone queue and creating a ticket for every call answered
• Responsible for monitoring ticketing system and processing submitted emails to that system
• Process, resolve, and if needed, escalate assigned cases, incoming calls, and incoming email tickets.
• Responsible for being available within MLS Support call center queues at all times. Management approval is required for working on projects or other assigned tasks that require Auxing out of phone queues.
• Responsible for achieving and maintaining organizational requirements for ticket quality and time utilization.
• Work collaboratively with appropriate technical support and cross-functional team members
• Monitor, manage, and support a variety of application platforms and systems
• Responsible for operational support on a 24/7/365 basis with ability to work evenings, weekends and/or holidays required as all shifts are required to be covered 24/7, including changing shifts.
• Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for secure.
• Microsoft/ITIL certification or equivalent preferred
• Shift : Rotational
  

Experience: 2 - 8 Years

Candidate with excellent communication as they will be handling the US clients

Karthik S - 9741374*** (Please connect with me, if you would like to apply for this position)

Ka*******1@De**********h.com

Job Classification

Industry: IT Services & Consulting
Functional Area: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Voice / Blended
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Other Doctorate

Contact Details:

Company: DeliverHealth Solutions
Address: N0 437/170,Block B,,First Floor,Salarpuria Aura,Sy, BANGALORE, Karnataka, India
Location(s): Bengaluru

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