Job Description
Required Candidates for Customer Support (Inbound Officer)- Banking
NOTE: ONLY IMMEDIATE JOINERS
Location: Who Stays near perangudi , chennai
Salary: 2.50 to 5 LPA
5 days working (Rotational Shifts)
Monday & Thursday weekly off except Saturday & Sunday
Qualification: No Graduate before 2017
Age: 26 yrs max
Experience: Graduates Minimum 3 years exp/ Post Graduates Minimum 2 years exp.
Responsibilities:
- Displaying complete onus to customers queries / problems
- Delivering service with requisite courtesy and accuracy
- Adhering to product and process requirements, with nil errors
- Escalating customer issues to the right internal stakeholders
- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
- Ensure process efficiency and effectiveness by
- Complying to service and sales guidelines
- Achieving Call Quality targets
- Resolving customer queries at the first instance of contact, with minimum call handling time
- Cross-sell / upsell set products like
- Loans and mortgages
- Priority / elite accounts
Contact Details:
To Apply pls share resume at an*********t@ca******t.co.in
Or call @ 8750445*** (morning 10 am till 6pm evening)
Job Classification
Industry: Banking
Functional Area: Customer Success, Service & Operations,
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time
Education
Under Graduation: Any Graduate
Post Graduation: Medical-MS/MD in Gyneocology
Doctorate: Doctorate Not Required
Contact Details:
Company: Careernet Technologies
Location(s): Chennai
Keyskills:
Bcom
Loans
Customer Service
Calling
Phone Banking
Customer Satisfaction
Inbound
Credit Cards
Mba Finance
Customer Support
Call Quality
Sales
Mortgage
Mortgage Loans
Service Sales
Business Development
accounts
Mba Fresher
CRM