Technical & Business Operations Specialist @ Amdocs

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Technical & Business Operations Specialist

Amdocs
6 - 10 years
Pune
3 years ago
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Job Description

You will lead and mentor a small team within a specific task or project

You will be responsible for processes, KPIs, and communication within the project

You will identify process changes that lead to efficient operations and sets the processes for the benefit of the team, ensuring process alignment and team mentoring

You will also have hands-on work as an analyst whenever required, guiding and assisting teams in problem resolution, providing technical coaching, mentoring, and knowledge management

You will guide team to resolve technical issues, come up with new ideas, and enhance processes as required for bill audits, running maps, service desk tickets

You will guide and assist team to identify and analyze production issues, track recurring issues, identify ways to prevent them, or suggest a permanent fix

6 years of relevant industry experience

Excellent communication skills and ability to respond to customer queries quickly

Ability to understand business needs and manage 24X7 shifts

Good hands-on technical knowledge

Job Classification

Industry: Telecom / ISP
Functional Area: Engineering - Software,
Role Category: Software Development
Role: Software Development
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: Amdocs
Location(s): Pune

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Keyskills: Production management Service desk devops Cloud Manager Technology Production handling Commerce microsoft Amdocs Business operations

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Amdocs

Amdocs Development Center India Pvt. Ltd.

Technical & Business Operations Specialist @ Amdocs

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