Delhivery - Director - Last Mile Operations

Job Description

Delhivery is hiring for Director - Last Mile Operations

Locations: Patna / Ahmedabad / Mumbai

Roles and Responsibilities

• Ensures end to end smooth running of logistics operations for the zone/area
• Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted.
• Responsible for all the SLA's & TAT are maintained.
• Responsible for reduction in cost and increase in productivity for the region.
• Finalization of LM sites, manpower, fleet, training, resource planning specifically for big sale events like Big Billion Day Sales, Diwali Festival sale etc
• Handles the continuous improvement projects w.r.t., cost service and employee productivity
• Maintenance of all the operational budgets
• Supervises activities pertaining to vendor for the upcoming new projects during new pin code expansion.
• Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.
• Heading the new initiatives like involving 3 rd party for the distribution of shipments wherever there are less number of packages
• Impart behavioural & soft skills training to the team as and when required.
• Benchmarking with Competition by updating regarding Last Mile Delivery solutions, coping up with latest trends, innovations and industry best practices
• Monitoring security parameters across region and ensures no unlawful activity occurs

Desired Candidate Profile

• 8+ years of Relevant exp in Logistics/ Manufacturing industry preferred
• Experience in Operational Excellence/Lean will be an added advantage
• Minimum Graduate, and/or MBA from premier college preferred.
• Expert in usage of Microsoft Office packages preferably MS Excel

Interested candidates can share the CV at si************l@de******y.com

Job Classification

Industry: Courier / Logistics
Functional Area: Customer Success, Service & Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time

Education

Under Graduation: B.Tech/B.E. in Any Specialization
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: DELHIVERY LIMITED
Address: PLOT NO. 5 SECTOR 44, GURGAON, GURGAON, Haryana, India
Location(s): Mumbai

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Keyskills:   Process Excellence Supply Chain Management SCM Operations Logistics