Director Operations - Prior Authorization @ IKS HEALTH

Job Description

Director Operations:

Who are we looking for?
We are looking for candidates with US Healthcare experience and strong leadership skills for the Delivery Leader role.

• Should be a Graduate with total 13+ years of experience of which minimum 8+ years experience should be in US Healthcare (Preferably on the provider side of business).
• Experience is required in Prior Authorization
• Experience in leading & managing teams of 50+ people.
• Experience in managing all aspects of the delivery function including operations management, P&L Management, Client Management and People Management is required.
• Excellent verbal and written communication skills in English
• Candidate with excellent aptitude, highly adaptable and willingness to learn
• Open to Travel Domestic & International as applicable
• M.B.A or Post Graduate qualification in Operations, Finance, Healthcare Management, International Business and General Management would be an added advantage.

Location: Navi Mumbai (Airoli) & Hyderabad (Uppal)

US Healthcare experience is a must

Financials

Own achieving profitability/ Operating Efficiency targets for account / assigned function(s)

Ensure timely preparation and validation of monthly invoice

Forecast IKS Revenue, Costs and Headcount for signed SOWs

Manage to the contract (including scope creep, support contract renewals).

Deliver to the SOW(s)

Drive teams to achieve agreed SLA / Metrics by optimal use of resources, review & execution of identified action plans & team performance reviews

Adherence to defined Quality norms & identify process issues impacting delivery or client business

Proactively identify areas of improvement in overall performance and direction to direct reportees on delivery Course Correction (Analyze business metrics trends, potential issues & escalations, Client feedback & business strategy / goals)

Embrace escalations and identified opportunities from clients / Client Services / or market leader. Run toward smoke as if you were literally on fire. Track smoke on a monthly basis. Fix the root cause of the issues

Raise the bar of engagement & delivery to come across as a partner rather than a vendor

Become a healthcare / RCM expert thus enable value conversations with Clients down to any depth

Manage VOC & Customer Satisfaction for the account through governance and timely detection and prevention of issues while aligning with the client business objectives.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Authorization P&L operations management us healthcare Payment Posting RCM