Urgently looking For Operation Manager @ eClerx Services

Job Description

Detailed Job/ Role Description:

• Provide consultative assistance to the team in setup of new projects
• Understand customer requirements, detailed technical design, effort & feasibility of implementation
• Assist lead consultants & program managers to evaluate client requirements for new projects, assess implementation options & ensure quality delivery
• Plan regular connect with clients (conference calls, emails) to discuss process challenges, issues & action items
• Ensuring timely report deliveries, meeting all the service level agreements as agreed in the contract SOW
• Track operational & project health metrics to plan process improvement measures
• Work closely with various internal teams such as IT team, Quality, Risk, network, Information Security, Knowledge management & HR to ensure effective management of projects
• Present monthly / quarterly business reviews to the clients & assist in planning future engagement strategy
• Perform RCA on issues, manage client escalations & establish effective control measures
• Monitor and devise strategy to reduce client & internal escalations to almost zero
• Ensure regular deployment of business process improvements(BPIs) measures to drive operational efficiency
• Define KRAs for team members, set goals & share regular feedback to mentor team members
• Identify gaps in the required skills set of team & motivate them to continuously upgrade their skillset to meet changing business requirements
• Promote culture that encourages & rewards top performers

Essential skill-set required:

• Proficient in MS-Office applications with good knowledge of Excel & power point
• Proficient in SQL with good knowledge of RDBMS concepts
• Excellent communication & presentation skills along with interpersonal skills
• Capable of leading a team of 10-20 analysts / senior analysts & guide them to ensure delivery

Job Classification

Industry: IT Services & Consulting
Functional Area: Customer Success, Service & Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: eClerx Services Ltd.
Address: Unit No.401,501 4th, 5TH FLOOR,, ECLERX SERVICES LIMITED, Building No.14,, Thane Belapur Road, airoli, Thane, Maharashtra, 400708, NAVI MUMBAI, Maharashtra, India
Location(s): Mumbai

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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