Manager, Editorial - Bengaluru/Bangalore @ Deluxe Media

Position Overview

• As a Manager of the Operations team, you are responsible for the overall functioning and performance of the department, with regards to daily operations and personnel development.
• Additionally, you are responsible for maintaining the team s quality yield and on-time delivery for all clients.

Responsibilities

• Responsible in overseeing the day-to-day operations in your team.
• Responsible for driving a metrics-driven operating culture.
• Responsible for overseeing the implementation of process and/or quality procedures for the department.
• Responsible for collaborating with cross-functional stakeholders to streamline workflows and processes.
• Responsible for implementing corrective/ preventive actions whenever necessary.
• Responsible to work with Quality leads and managers to improve overall quality of subtitles delivered by the team and come up with initiatives that make the work faster, easier and increase overall quality.
• Responsible for driving software/tool automation/enhancements.
• Responsible for representing the team in relevant meetings and calls, as required.
• Responsible for planning business continuity and succession planning.
• Responsible for ensuring Workday is up to date for all processes including time sheets for the team.
• Responsible for internal capacity planning, hiring, onboarding, and training.
• Responsible for team s performance management.

Skills and Personal Attributes

• Clear & precise verbal and written communication skills.
• Good analytical skills and strategic thinking.
• Good people management skills.
• Broad cultural knowledge and wide range of interests.
• Flexible, a team player, detail-oriented, ability to multi-task, a self-driven leader, and able to work under tight deadlines.
• Technically proficient in Microsoft Office, including Word, Excel, Outlook, powerPoint