Delivery Manager - Custom and Integration
- Thales
- 7 - 12 years
- Noida, Gurugram
- 3 years ago
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Job Description
Primary responsibilities include:
- Responsible for all Professional Services custom developments and integration projects delivery across APAC region, for CPL business
- Managements of a team consist of Developers Validation engineers and solution architects, based out of Noida
- Ensure proper invoicing process and take appropriate actions to meet defined revenue targets
- Contribute to maximize revenue objectives and optimize team margin target
- Responsible for Key delivery KPIs: On time, on budget, and customer satisfaction
- Responsible to build a multi-skills team, ensuring business continuity
- Owner of services scheduling, capacity management and project slotting
- Handles customer escalation and provides corrective actions plan
- Maintain contact and communication with all team members, account manager and other participants to ensure conformance with requirements of each project(s) and client expectations
- Review and confirm the appropriate services offerings for complex opportunities
- Responsible for identification of new business opportunities via new deals or Change requests.
- Process creation, control and implementation based on best ITIL practices.
Qualification Requirements:
Experience:
- B.S. degree in Computer Science, Software Engineering, MIS or equivalent preferred
- Extensive experience in professional services, software development or customer application/integration support operations, related to IT security
- Proven track record of technical team management experience
- Extensive customer-facing experience in a technical or project management role
- Proven experience of systems integration and/or implementation preferred
- Proven solutions consulting experience in large enterprises
Skills:
Key skills required for the position:
- Strong coaching skills within a multi-cultural environment and across regions
- Experience in managing a technical team of senior developers based out of diverse locations with diverse cultures.
- High energy, flexible, pro-active and excellent resistance to stress
- Customer facing experience. Sales and Customers focused (client-oriented mindset).
- Organized and analytical, adept at working in a team environment and able to handle multiple priorities
- Strong presentation and communication skills,
- Ability to understand the business requirements and convert them into solution designs
- Ability to tackle crisis situation with customers, involving Level C management
- Fluent in English
- Experience of working with software security analysis tools: Static code analysis tools (e.g. Coverity, HP Fortify), Dynamic analysis tools (e.g. HP Web inspect), Vulnerability analysis tools (e.g. Qualys, Nessus) and shall be able to analyze results reported by such tools.
- Strong hands-on development skill using C Linux system and kernel programming, shell scripts, Makefile, Python, Java, C#, REST
- CISSP and other security certifications are a plus.
Additional skills (beneficial, not mandatory):
- Knowledge and understanding of Thales products (e.g. HSM, Authentication, Key Management)
- Willingness to travel to client locations if required
Job Classification
Industry: IT Services & ConsultingFunctional Area: Project & Program Management, Role Category: Technology / ITRole: Technology / ITEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Any DoctorateContact Details:
Company: ThalesLocation(s): Noida, Gurugram
Keyskills: Team management Linux Performance management MIS Project management Analytical Consulting Scheduling Business continuity Operations
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