Assistant Vice President - Trust and Safety
- Genpact India
- 4 to 6 Yrs
- Hyderabad
- 3 years ago
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Job Description
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for
Inviting applications for the role of Assistant Vice President - Trust and SafetyIn this role, you will be responsible for managing operations for one of our service line client. You will function as a Service Delivery Leader for operations and liaise with service lines and delivery to ensure proper solution design, cost and fitment to the portfolio as well as to the operation strategy.
You will work with Operating leaders and Clients to develop a winning strategy, develop it with the service line, then present for internal approval and customer acceptance.
Your role will function as an overlay of existing technical and domain experts and bring value through disciplined operational pursuit and solution management skills.
You will be expected to be focused on industry s realities and pain points and know how to solve these using analytics and technology.
Responsibilities- Financial and Growth : Deliver on Financial goals for the business; find opportunities for Growth & deliver on growth commitments; identify key cost metrics and ensure they are optimized. Anticipate & plan for new business; prepare for infrastructure and other growth related requirements; plan for resources based on work type and work volume projection and current available head count; and allocate responsibilities. Partner with the BD, Solutioning, Sales team on Commercials, pricing, winning deals.
- Operations Management: Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team. Drive creation of staffing plans, schedules, quality initiatives, process change initiatives, Lean/Kaizen activities, and other change/Six Sigma initiatives for process improvement.
- Client Management : Participate in business leadership meetings, helping to develop and drive strategies and programs which improve the competitive position and profitability of the organization. Identifying and eliminating root cause barriers to CSAT, productivity, TAT and quality etc. Should be able to communicate well with the clients and be able to present data post analysis.
- Team Management : Ability to set the vision, direction, and culture for the team by managing individual and team performance, expectations and goals. Manage the career growth and development of the Leadership team by driving focus on Genpact s Leadership Principles. Play a critical role in building management depth by providing guidance.
Minimum qualifications
- Any Graduate
- Experience in leading large BPO teams of approx. 250 + people.
- Prior Customer Management exposure is important
- A keen knack towards problem solving
- Excellent Communication skills
- Experience of managing end to end delivery, client interactions, billing with minimum supervision
- Trust & Safety expertise within BIC Product/ Platform/ Project Management and Policy expertise
- Advertising and Publishing policies expertise
- Content Moderation/ Curation of Policies for videos, images and text across Social Media platforms
- Policy building and enforcement operations across multiple products and web domains
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - Software Role Category: IT Operations / EDP / MIS Functional Area: Not ApplicableRole/Responsibilies: Assistant Vice President - Trust and SafetyContact Details:
Company: Genpact IndiaLocation(s): Hyderabad
Keyskills: finance risk reporting banking compliance end to end delivery root cause social media new business service lines customer focus staffing plans solution design financial goals service delivery team performance
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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