International Voice Process Executive
- Trigent
- 0 - 5 years
- Bengaluru
- 3 years ago
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Job Description
Roles and Responsibilities
Location- Bangalore, Mumbai
Shift time - Mandatory working in Night Shift (US Shift)
- Working days - Rotational work week (Should be flexible to work for 6 day a week as per business requirement)
- Fully vaccinated
- Education - Graduates & Undergraduates
- Flexible to switch activities and roles internally within process and within the deal/project.
Job description:
Contact Centre Operations, Customer support, Inbound and Outbound calls to US based candidates to screen them for client's hiring requirements. Recording outcome of the call-in tool, this is not core recruitment process this involves voice support both inbound and outbound.
Responsibilities:
- Make outbound calls to the candidate and motivate them to complete job application.
- Schedule/reschedule first day of work for the employees and sharing necessary information.
- Review application form and make sure all the details are filled appropriately.
- Handle inbound calls and resolve candidates queries.
- Respond to candidates queries over email/text.
- Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
- Provide excellent experience to the candidates.
- Maintaining a quality score of 90% and above throughout.
- Escalate issues and seek advice when faced with complex issues/problems
- Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
- Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
- Participate in Team building activities
- Ensure and maintain the security and confidentiality of client data
- l nsure Customer Satisfaction
For further enquires please contact Prathiksha- 9108530***
pr*********l@tr****t.com
Desired Candidate Profile
Perks and Benefits
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations, Role Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: MBA/PGDM in Hospitality Management, Advertising/Mass Communication, HR/Industrial Relations, Marketing, Operations, Integrated PG in Journalism / Mass Communication, Management, PR/ AdvertisingContact Details:
Company: Trigent Software LimitedAddress: No.49,1st Floor,Khanija Bhavana,Race Course Road,B, BANGALORE, Karnataka, IndiaLocation(s): Bengaluru
Keyskills: International Call Center Voice Process
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