Hiring 4 Dell/Mphasis/Accenture Technical @ Rivera Manpower

Job Description

Greetings from Rivera Manpower Services!

Currently we are hiring for Dell/ Mphasis /Accenture for a Technical Voice process, Please go through the job description given below and call on the given number for any further clarification.

Graduate Freshers (BE,BTECH,BE,Bsc) / UG with Experience in Customer support or Technical support Can apply.

Work Location : Bangalore

Only Immediate joiners looking into

For more information contact the number given below:

Rani - 9742733***

Sahakina - 8660034***

Varsha - 8884777***

Sahana - 8884401***

(Kindly WhatsApp if the number is busy)

Calls can be made from 9:30am to 6:30pm on any Weekday.

Experience : International voice process/ Technical Support / Networking voice

Designation : Technical support engineer

Qualification : graduates

Experience : 0 to 4yrs

Salary : 3 to 5LPA

Shift timings : Rotational shifts

Location : Bangalore

Experience needed : graduate freshers can apply , Experience candidates should have experience into technical support voice process , Should be flexible to work with rotational shifts and offs ,

As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.

Responsibilities:

As part of our Technical Support team you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

• Provide first level Support on Dell supplied products and/or peripherals
• Assign incidents in line with documented guidelines and procedures
• Demonstrate good judgment in analyzing information to make routine decisions.
• Handle inbound calls, emails, and web interface to support existing and new customers.
• Learn Dell Technologies products & services and should be able to identify how these products and services align to customer needs.
• Be compliant and adhere to process design as per the management decision.
• Cooperate and collaborate with colleagues, cross- functionally, to support the technical solution process.
• Understand the administrative and operational requirements of the job.
• Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database

*CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED ABOVE TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED.

DIRECT WALK-INS TO COMPANY LOCATION NOT ALLOWED / ONLINE APPLICATION NOT ALLOWED.

Perks and Benefits:

*Attractive Incentives

*Bonus

*Incentives

*Shift Allowance

Note: Candidates should have experience into technical support voice process

Regards,

Rani 9742733***

ri*********k@gm**l.com

Rivera Manpower Services

Job Classification

Industry: Hardware & Networking
Functional Area: Customer Success, Service & Operations,
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Walk-ins

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: Rivera Manpower Services
Location(s): Bengaluru

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Keyskills:   IT Helpdesk Technical Support Technical Process International Call Center Laptop Support Calling Inbound Calls HP Voice Process infosys Outbound Calling HCL Desktop Support International BPO International Voice Process