Customer Service Executive International
- The Personal
- 1 to 6 Yrs
- Delhi, NCR
- 3 years ago
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Job Description
Greetings from PERSONAL NETWORK!!!
Contact ANU hidden_mobile / hidden_mobile
BPO & CALL CENTRE CAREER IN TOP MNC @ NOIDA !!! SALARY UPTO 4.5 LAKHS
Post :-CSR Customer Support
Experience :- 1 to 6 Years international voice process
Qualification :- 10+2 /10+3 /Graduate / UG /BE
Remuneration :- 2 L to 4.5 L (Based on Current CTC )
Location :- NOIDA
CAB :- 2 WAY CAB PROVIDED
SHIFT :-Rotational US / UK / 24/ 7 Shifts
Roles And Responsible :
Engaged in handling calls of Enterprise & different business units (Internal & External) Provide World Class Customer Service.
End to Transaction of Reports.
Need to maintain Accuracy in Reports.
Ability to work effectively in a team environment.
Pleasant, professional, and courteous personality.
Excellent verbal and written communication skills.
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
- Maintains call quality and response times as per the agreed SLA's. Maintains records of calls and ensure all cases are updated in the system.
Requirements:
- Minimum Education Required - Bachelors Degree in any Technical stream / Non Technical Stream
- Good Knowledge on Operating Systems, Hardware, Networking and MS Applications.
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.).
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
- Excellent verbal and written communication.
- Multitasking and coordination skills
. Willingness and ability to work in shifts (24 x 7).
We are looking for a dynamic and enthusiastic self-starter to join our team as a Graduate Service Desk Analyst.
The Global Service Desk is the central point of contact for the users reporting Incidents (disruptions or potential disruptions in service availability or quality) and providesand providesfirst line support or guidance regarding products and services provided by Group IS.
Responsibilities:
- First point of contact for all end user reported issues or requests.
- Typically provides technical support for Internal and External customers.
- Responsible for providing the first line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
for more details CONTACT For Skype / ZoomInterview with TOP MNC Clients:-
ANU hidden_mobile / hidden_mobile
email id hidden_email
PERSONAL NETWORK - NETWORKING FOR A BETTER FUTURE "
" BEST WISHES - PERSONAL NETWORK TEAM
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center Role Category: Customer Service (International) Functional Area: Not ApplicableRole/Responsibilies: Customer Service Executive InternationalContact Details:
Company: Personal NetworkLocation(s): Delhi, NCR
Keyskills: customer service customer support non voice international call center customer service representative customer support representative customer support voice
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