People Operations Specialist
- Uber
- 3 - 5 years
- Bengaluru
- 3 years ago
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Job Description
-
Own and manage day-to-day Tier 2 cases (queries from employees and managers (via a ticketing system), workflows, SLAs, and risk mitigation Own Tier 2 agent knowledge resources plus training and ensure they align to HRSS and COE content Leverage user-centered design to build, prototype, test and deploy processes and systems that best serve Ubers needs Leverage enablers like process optimization, automation, offshoring, etc
- To find the appropriate balance between user experience, operational efficiency, and cost optimization Identify operational weaknesses within the team and within the region, improve existing processes, and support/manage projects on the development of new processes to keep the People Support Team scale with Ubers growth on a regional and global level Diagnose operational breakdowns at the root cause and work with regional stakeholders across People, Tech, Legal, Finance, Compliance, etc
- to find optimal and holistic solutions Ensure that the right controls, measures, etc
- are in place to monitor and continuously improve processes Perform regular analyses, reporting, and audits as required
**What youll need:*
- Masters degree in business/human resources preferred 3 years of prior experience in a People Operations / HR operations role at either a high-growth tech startup or a large, well-established company Problem-solving skill: when you see a problem, you work hard and think out of the box until you fix it Team player: none of our work is in a silo
- The reward comes not from individual glory but from the collective satisfaction of a job well done Data-driven mindset: capable to run analysis and/or understand data and transform it into relevant insights Customer-centric: you can tailor your service and solution to different customer needs, and you amaze them with your great communication skills Process design/optimization: you are able to turn work into a (basic) process, and break down an existing process into pieces, identifying opportunities for improvement to make it eg
- more efficient Basic level of project management skills: superior organizational skills, good follow through on tasks and staying in touch with key stakeholders Professional proficiency in EnglishAt Uber, we reimagine the way the world moves for the better
- The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on
- Weve grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere
- We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently
- If you have the curiosity, passion, and collaborative spirit, work with us, and lets move the world forward, together.
Job Classification
Industry: InternetFunctional Area: Customer Success, Service & Operations, Role Category: OperationsRole: OperationsEmployement Type: Full timeEducation
Under Graduation: B.B.A/ B.M.S in ManagementPost Graduation: Any PostgraduateDoctorate: Any DoctorateContact Details:
Company: UberLocation(s): Bengaluru
Keyskills: Process design Automation Ticketing Process optimization Prototype Project management Subject Matter Expert Operations Cost optimization Risk mitigation
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