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Customer Care Representative @ Apex Consultancy

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 Customer Care Representative

Job Description

We have urgent requirement for the below requirement.

Working Days:5 days working

Weekly Offs:2 Week Offs(Rotational and Split)

Transport: Home Pickup and Home Drop.

Rounds of Interview: HR, Voice and Accent, Typing Speed 35+ Wmp and 95%+ Accuracy, Operations Round, Background verification.


All Interviews will happen over telephonic and WhatsApp Video Call

 

Job Details:

  1. Age: 20 years to 35 years
  2. Minimum Qualification Intermediate (HSC+ 12 Month Exp.
  3. Maximum Qualification Graduates Fresher and (Undergrads can be considered but should not be regular college students)+BPO Experience
  4. Experience Any Under Grad With Exp.
  5. Communication skills: Exceptional Spoken skills in English
  6. Shifts: Rotational shifts any 9 Hour ,(Should be comfortable to work in all shifts)

Salary: As per Market Standards 16k- 17k Net take home.

Requirement:-

Excellent communication skills.

Should be very good in typing with 35 WPM/95% Accuracy

Must be an analytical and a logical thinker to solve customer queries and issues

Minimum 6 months to 1 year of Experience in BPO support.

Rounds of Interview HR+ VS+ ( 60% Passing ) + Ops round

BGV , address Check

Location Boundaries:

CST- Virar

CST - Kharghar

CST - Kalyan

Note: Any candidate applying for this position should be okay to work from office or Home

Experience: (Any Under Grad+ With Experience )

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Customer Care Representative

Contact Details:

Company: Apex Consultancy
Location(s): Mumbai

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Keyskills:   international bpo logical approach international call center bpo call center operations voice process customer service inbound process analytics customer support

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Apex Consultancy