Resolving customer complaints brought to your attention.
Answer any questions the customer may have about available products and services.
Possessing excellent product knowledge to enhance customer support.
Listen to customer concerns and complaints with the goal of identifying the causes of the problem
Refer advanced cases to management for resolution, providing background information as necessary
Employement Category:
Employement Type: Full timeIndustry: Media / Dotcom / Entertainment Role Category: Customer Service (Domestic) Functional Area: Not ApplicableRole/Responsibilies: Customer Support Representative