Branch Manager, Gold Appraiser, Customer Care
- India Infoline
- 1 - 6 years
- Jaora
- 3 years ago
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Job Description
Roles and Responsibilities
1. Branch Manager:
- Should manage the portfolio for Gold Loan/financial business of its branch.
- Should be able to handle all the branch level activities for ensuring business growth.
- Systematic planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.
- Coaching, mentoring and training employees and providing them with timely feedback on their performance
- Maintaining quality of the business by tracking & controlling the team
- Preparing reports related to branch functioning and its performance.
- Guiding and motivating subordinates in achieving their goals.
2. Gold Appraiser:
- To ensure 100% right valuation - capturing right cartage, proper stone deduction, avoid/ prevent spurious/unacceptable ornaments.
- Adhering to high ethical standards and complying with all the laid down processes / policies of IIFL - KYC adherence. Verify customers KYC & complete online registration.
- Maintain the quality of portfolio by tracking & controlling the threshold IRR and prompt resolution of queries pre & post loan disbursal.
- Ensure to bring in New Customers and maintain good relationship with existing customers for generating renewal & referral business.
- Ensure to call customers as per CRM leads and update in the system.
- Participate in marketing activities to improve the brand visibility of IIFL Gold Loan branch in the catchment areas and to generate leads of prospective customers.
- Drive cross-sell of other financial products to existing customers.
- Ensure strong follow up for interest collections to keep NPAs in control.
Desired Candidate Profile:- Candidates from Gold Loan Background only.
3. Customer Care Executive:
- Attending walk in customers & resolve product (Gold Loan) related queries.
- New customer acquisition, improve client retention, analyzing their needs and offer services accordingly.
- Ensuring the overall hygiene factors of the branch.
- Follow up for interest collection and NPA reduction.
- Responsible for generating references & cross selling through walk in customers.
- Going out for marketing activities for generating fresh leads.
Desired Candidate Profile:- Candidates from Tele calling / BFSI Background / Freshers can also apply
Please drop your resumes on:
- ab*************2@ii*****l.com
- ap**********a@ii*l.com
Job Classification
Industry: BankingFunctional Area: BFSI, Investments & Trading, Role Category: Banking OperationsRole: Banking OperationsEmployement Type: FreshersEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateContact Details:
Company: IndiaInfolineAddress: IIFL CENTRE KAMALA CITY,,,,S B MARG,LOWER PAREL, MUMBAI, Maharashtra, IndiaLocation(s): Jaora
Keyskills: Gold Valuation Gold Appraiser Retail Banking Team Handling Casa Sales Retail Liabilities
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India Infoline
IIFL Holdings Limited (NSE: IIFL, BSE: IIFL) is the apex holding company of the entire IIFL Group, promoted by first generation entrepreneurs. Formerly known as India Infoline Limited, IIFL offers a gamut of services including financing, wealth and asset management, broking, financial product distri...
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