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Semi voice process @ Quess IKYA Human

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 Semi voice process

Job Description

Dear Candidate,

Greetings from Ikya

Openings for Semi-voice process (Email support and voice)

E-Commerce industry

Only Graduates

Exp: 0-3yrs

Location: Indiranagar

Shift: Rotational

5 days working 2 days rotational off

cab facility

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

If interested call Meena @ 7204041***

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Semi voice process

Contact Details:

Company: Quess Ikya
Location(s): Bengaluru

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₹ 2.0 - 3.0 Lakh/Yr

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Quess IKYA Human

Quess Corp Limited is a provider of business services with headquarters based in Bangalore. It is a step-down subsidiary of Fairfax Financial Holdings Group; held through its Indian listed subsidiary, Thomas Cook India. and is listed on the Bombay Stock Exchange and NSE. Starting...