Hiring Team Leader @ Icici Lombard Vashi Job
- Mifm Operations
- 2 to 6 Yrs
- Mumbai
- 5 months ago
- Email to a friend
- Report this job
Job Description
- Designation: - Senior Team Leader
- Role: - Handling Customer Service Team
- Shift Timing: - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 pm (Any 9.30 hrs) + (night shift)
- Week-Off: - 2 Rotational Week-off
- Age Criteria: - 25 to 37
- Roles and Responsibilities:
- Desired Candidate Profile: -
- Required Skills: -
Hiring Team Leader for ICICI Lombard contact center @ Vashi Office
**THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD**
1. Develop and implement effective training programs to enhance team performance and productivity.
2. Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency.
3. Analyze KPIs such as AHT, Shrinkage, Attrition, Csat, Dsat, FCR, Average Handle Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSat), Agent Evaluation Scores etc. to drive business growth & overall performance metrics.
4. Ensure compliance with quality standards and regulatory requirements.
5. Manage a team of customer service representatives to achieve operational excellence in Inbound Voice Process.
6. Oversee daily operations, ensuring efficient use of resources and effective communication among team members.
7. Provide coaching and guidance to team members on product knowledge, sales techniques, and customer service standards.
8. Ensure compliance with company policies, procedures, and regulatory requirements.
1. 4-6 years of experience in BPO industry with expertise in Inbound Voice Process.
2. Proven track record of managing teams effectively using TL methodologies.
3. Strong understanding of people management principles including recruitment, training, development & retention strategies.
4. Strong people management skills with ability to lead cross-functional teams effectively.
5. Excellent communication skills for building strong relationships with customers and internal stakeholder
1. Preferred only male candidates
2. Excellent Communication
3. Good Thought Process
4. Graduation Mandatory. Additional qualification is an added advantage
5. Have handled various projects.
6. Service Voice Process Background
7. Open Industry
Interested candidates can share their resume on hidden_mobile@icicilombard.com or WhatsApp on hidden_mobile
Regards,
Ankita Soni /HR/ICICILOMBARD/VASHI
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Hiring Team Leader @ Icici Lombard Vashi JobContact Details:
Company: Icici Lombard GeneralLocation(s): Mumbai
Keyskills: customer service operations call center operations team handling team management customer service team leading team leader
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in