Assistant Manager Operations Job in Florican
- Florican Enterprises
- 1 to 5 Yrs
- Other Maharashtra
- 4 months ago
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Job Description
- Home Vacancy Job openings for operation manager in mahape navi mumbai Assistant Manager Operations Navi Mumbai, Mahape Share Responsibilities: Hire, coach and provide constant monitoring and training support to Team Leads and their team members to maintain high client service standards. Manage production floor issues related to absenteeism, attrition, manpower management, etc. Answering team member questions, guiding them through difficult calls or issues, diffusing upset customers, or handling issues that cannot be fielded by Team Leaders or other Supervisors. Develop performance objectives for the call centers day-to-day activities and core operations. Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.) periodically to improve metrics to Client satisfaction. Assume responsibility of budgeting and tracking expenses. related to the production floor. Leading team meetings, asking questions to better understand the issues and concerns of production floor, educating, and coaching team members regarding processes and practices, and setting appropriate expectations with team members. Evaluate performance with key metrics (accuracy, call-waiting time etc.) Prepare reports for different departments or upper management, as may be needed, subject to production requirements. Assisting other management team members in identifying trends and establishing call center goals. Ensuring staff members are achieving desired sales and quality service levels and taking corrective action, as needed. Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. Taking on other tasks or projects to support employees, other managers, and call center operations. Requirements: Bachelors or masters degree in any non-engineering related discipline. Experience in handling call center agents especially Sales or Lead Gen preferably US pro Experience 1 - 4 Years Salary 8 Lac 50 Thousand To 10 Lac P.A. Industry HR / Recruitment / Administration / IR / Training & Development / Operations Qualification Other Bachelor Degree, M.B.A/PGDM, M.Com Key Skills Good Communication Interpersonal Skills Sales Skill Convincing Power Operation Manager Call Center About Company Contact Person PRIYANKA Address Plot No.D-34, Row House No.30, Sector-12, Mobile hidden_mobile Email ID hidden_email,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: RecruitmentFunctional Area: Not SpecifiedRole/Responsibilies: Assistant Manager Operations Job in FloricanContact Details:
Company: Florican EnterprisesLocation(s): Other Maharashtra+ View Contact
Keyskills: Interpersonal Skills Convincing Power Operation Manager Call Center
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