Job Title: Service Advisor
Job Summary:
Service Advisor is responsible for providing excellent customer service by assisting with vehicle service needs, managing work orders, coordinating with service technicians, and ensuring timely, high-quality service delivery.
Key Responsibilities:
- Greet customers, assess vehicle service needs, and provide service estimates.
- Create work orders and ensure smooth communication between customers and technicians.
- Schedule service appointments and manage service calendars.
- Oversee parts inventory and assist in sourcing required parts.
- Prepare invoices, explain charges, and process payments.
- Follow up with customers to ensure satisfaction and future service needs.
Requirements:
- Previous experience in automotive service or customer service.
- Knowledge of automotive systems and repair processes.
- Strong communication and organizational skills.
- Basic proficiency with service management software and office tools.
Benefits:
- Competitive salary
- Health insurance
- Paid time off
This role is ideal for someone passionate about vehicles and customer service.
