City Head Job in Niva Bupa Health Insurance
- Niva Bupa
- 3 to 7 Yrs
- Chennai
- 4 months ago
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Job Description
- JOB PROFILE Position City Head Location Chennai Reports to Regional Head Category Institutional Sales Reporting Level M6 Our Purpose At Niva Bupa, our purpose is to give every Indian the confidence to access the best healthcare by empowering them with knowledge, guiding them with expertise, and providing them with a gamut of services that instils confidence and puts control back in their hands- just the way they want every moment of their life to be. Our Values Commitment Innovation Empathy Collaboration Transparency About Niva Bupa Health Insurance Company Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare company with a legacy of providing specialized healthcare services for over 70 years. Niva Bupas growth story has been phenomenal. We are one of the fastest growing Stand Alone Health Insurers in the country with a current employee strength of 7000+ with growth rate of 154% since FY 20 and growing. We are a fully integrated health insurance provider with in-house claims processing; under-writing and servicing. Our goal is to achieve more than 10000 Cr GWP By 2027 & thus requires goal oriented individuals to be a part of this exciting growth journey to achieve it. Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the best workplaces in the BFSI industry. Key Roles & Responsibilities Primary Role Description Daily Floor Management & Business Outcomes Be in charge of running and managing the team daily, driving expected business outcomes from the allocated Telesales center Understand all organizations products, services, procedures and guidelines and communicate same to all team members Team management Responsible to recruit, onboard authorized Center Heads on timely basis Coach, inspire and motivate allocated bank RM and Tele sales Relationship Managers for the allocated center Training & Quality Train, coach, mentor Telesales relationship managers, Authorized Verifiers of the partner relationship on NBHI products, processes, guidelines including soft skills to drive sales of NIVA Bupa Health Insurance solutions Monitor calls to ensure that due procedures and quality standards are strictly adhered to; active engage, facilitate for customer calls on phone especially for critical customers (ticket size, escalations etc) Keep up with the trends and happenings in the industry and ensuring adherence to industry standards Good understanding of the market dynamics in the respective sector Relationship & Stakeholder management Create and manage strong relationship with supervisory chain with concern key stakeholders in partner bank Coordinate with different departments (internally) ensure timely issuance of policies, other business requirements (endorsements, claims etc) Prepare, submit, monitor, track daily sales MIS & Reports Focus on Market Share Which should be well Maintained Preferred Skill Set High analytical proficiency Very Good Relationship Management Skills. Prior experience in a large BPO/ Telesales set up in outbound/ inbound Telesales with teams handling experience Pro-active approach in issue resolution Good Communication And Presentation Skills Personal credibility & effectiveness Customer Focus And Strong Interpersonal Skills Key Requirements Education & Certificates Graduate & Post Graduate (In Any Field) Key Measures of Performance Drive expected business outcomes for the Telesales centre productivity, average ticket size, no. of policies Drive productivity of CHs of getting optimum calls/ Leads and optimum Lead conversion Attrition for the team Conducting coaching and training, drive motivation and engagement within the team Control the Loss ratio of unit by ensuring product mix in line to Organization objectives Driving sales quality through controlling policy cancellations/ endorsements Key Requirements - Experience & Skills Interpersonal Skills Negotiation Skills Product Knowledge Problem-Solving Customer Focus,
Employement Category:
Employement Type: Full timeIndustry: BFSIRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: City Head Job in Niva Bupa Health Insurance atContact Details:
Company: Niva Bupa HealthLocation(s): Chennai+ View Contact
Keyskills: Interpersonal Skills Negotiation Skills Product Knowledge Presentation Skills Customer Focus Strong Interpersonal Skills ProblemSolving
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Niva Bupa Health Insurance (formerly known as Max Bupa Health Insurance) is one of the most trusted standalone health insurance partners. We have curated affordable and comprehensive healthcare policies catering to the different needs of our consumers. We aim to give every Indian the confi...
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