Your browser does not support javascript! Please enable it, otherwise web will not work for you.

CEC Team Leader - Correspondence - Retail @ Kpr sugar apperals

Home > Operations Management / Process Analysis

 CEC Team Leader - Correspondence - Retail

Job Description

    : CEC Team Leader - Correspondence - Retail Assets Job Role : The Team Lead is responsible for handling a team of Email from RL business. One on One call listening / Email Audit / Social Media responses audit and feedback. Drive team's performance by sharing the feedback on a daily basis. Ensure strict adherence to the internal control & monitoring processes for ensuring timeliness, quality and standards as per the bank requirements. Manage the day to day operations of the team. Monitor the activities to ensure all service levels committed are met and exceeded. Publish the daily report to TM and UM. Job Description : Graduate Minimum 1 to 2 years of Team Leader or Team Coach or SME experience in customer service role on email support or calls. Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.,

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Operations Management / Process Analysis
Functional Area: Not Specified
Role/Responsibilies: CEC Team Leader - Correspondence - Retail

Contact Details:

Company: Candidate Experience
Location(s): Other Maharashtra

+ View Contactajax loader


Keyskills:   SME Customer Service Email Support Communication Skills Team Leader Team Coach

 Fraud Alert to job seekers!

₹ Not Specified

Similar positions

Assistant Manager - Operations

  • BN Recruitment
  • 97 Positions
  • 6 days ago
₹ 2 to 7 Yr

Cyber Security Analyst in Canada - Australia

  • Advance Immigration
  • 80 Positions
  • Multinational, Abroad
  • 16 days ago
₹ 1 to 6 Yr

Team Leader Customer Service (International)

  • Infinite
  • 5 Positions
  • Mumbai
  • 25 days ago
₹ 1 to 2 Yr

Senior - Last Mile (Hyderabad)

  • Consultbae India
  • 1 Positions
  • Hyderabad
  • 27 days ago
₹ 2 to 4 Yr

Kpr sugar apperals

Kpr sugar and apperals ltd