Collections Executive Voice process Job in @ KrazyBee

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Collections Executive Voice process Job in

KrazyBee
1 to 5 Yrs
Bengaluru
3 months ago
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Job Description

Key Responsibilities:

Make Outbound Calls: Contact customers with overdue accounts to collect payments and negotiate payment arrangements.
Inbound Calls Handling: Address customer inquiries, provide payment options, and offer assistance for resolving payment issues.
Maintain Payment Records: Accurately record interactions and update account statuses in the system.
Negotiate Payment Solutions: Work with customers to understand their financial situations and negotiate feasible payment plans.
Follow-Up: Regularly follow up with customers who have pending payments, ensuring that agreements are honored.
Comply with Regulations: Adhere to all relevant regulations and company policies regarding collections.
Customer Relationship Management: Maintain a professional, empathetic, and courteous relationship with customers to ensure a positive experience.
Report Generation: Provide regular reports to the supervisor on collection status and account resolutions.

Employement Category:

Employement Type: Full time
Industry: FinTech
Role Category: Customer Service (Domestic)
Functional Area: Not Specified
Role/Responsibilies: Collections Executive Voice process Job in

Contact Details:

Company: Krazybee Services
Location(s): Bengaluru

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Keyskills: bpo debt recovery receivable accounts

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Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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KrazyBee

Krazybee is Indiaâ€™s largest fintech lending platform with a current monthly Â disbursement of over ?1600 Crores. It has 50 Million+ downloads on Google Play Store and over 85 Â Lakh unique loan customers. It offers various financial services digitally including but not limited to Â Pe...

Collections Executive Voice process Job in @ KrazyBee

Home > Customer Service (Domestic)