Service Advisor (Gurugram) @ GoMechanic

Job Description

GoMechanic is looking for an enthusiastic and result-oriented Telesales Executive to handle customer queries and drive sales through voice and call processes. The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to multitask effectively. Looking for immediate joiners.

Location: Corporate office, 7th Floor, Tower A, Spaze iTech Park, Sohna - Gurgaon Rd, Block S, Sector 49, Gurugram, Haryana 122018 Shift and

working hours: 9-hours shift with roaster off

Roles and responsibilities:

• Handle customer queries via voice calls and ensure resolution with a professional approach and ensure lead conversion
• Address and resolve customer issues or concerns in an efficient and friendly manner.
• Build and maintain positive relationships with customers by delivering exceptional service.
• Drive sales by promoting GoMechanic's services and products to customers. Meet and exceed daily, weekly, and monthly sales targets and performance metrics.
• Collaborate with team members to achieve individual and team goals.

Skills:

• Bachelor's degree in relevant field is a must
• Excellent verbal communication skills in both Hindi and English
• Prior experience in telesales, customer support, or BPO processes is a plus
• Ability to work under pressure and achieve sales targets.

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Keyskills:   bpo customer care voice process customer service outbound call center customer support telecaller service advisor