Training Manager - Content Moderation/Trust
- Consultancy
- 3 to 9 Yrs
- Hyderabad
- 2 months ago
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Job Description
- We at Wipro are having an opportunity for Training Manager role for Trust & Safety Business in Hyderabad. Process: Content Moderation (COMO) Account: Social Media Experience: 9+ years Work Mode: Work from Office Mandatory skills: Candidate must have experience in managing trainings for Trust & Safety business/ Content Moderation business. Roles & Responsibilities: Ensure all training goals and objectives are met at an account level Create and implement learning service integration and transition plans, ensuring that all necessary activities are performed in a timely and effective manner Manage and coordinate the integration and transition of learning services, collaborate with customers to ensure that all requirements are met Develop and maintain positive relationships with all stakeholders Ensure compliance and execution of all training practices as defined for the business. Can design and deploy a new training framework if needed Work with internal and external customers to ensure that the organization's learning management system is configured to support the integration and transition of learning services Assess and report on learning service performance, providing regular updates to stakeholders on the agreed goals Create, maintain, and report details of all work done in a timely manner to various stakeholders as per the agreed timelines Facilitate learning service reviews and improvement initiatives, collaborating with learning service providers and customers to identify areas for improvement Manage and allocate resources as per business needs; ensure that the SOW terms are always met Mentor new and existing resources Focus on maximizing Customer Experience while optimizing costs Contribute to the development of short and long term strategic business goals Retaining talents and enhance employee satisfaction for the aligned business Minimum requirements Must have Training domain experience in Trust and Safety space of at least 3 years People leadership experience of 5+ years Must have led a team of deputy managers for at least 2+ years Must have Knowledge of learning and development best practices A proven track record of training program development and management Excellent leadership skills Training delivery experience in a large scale operations. Good to have : Knowledge of Lean Six Sigma concepts Content Design & Development Skills Experience in handling LMS activities Behavioral Skills and Attributes: Assertive Communication, Conflict Resolution Mindset, Self-improvement Mindset, Resilience Management, Patience, Customer Centricity, Coaching and Mentoring ability and good Analytical skills.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Training Manager - Content Moderation/TrustContact Details:
Company: WiproLocation(s): Hyderabad
Keyskills: Training Management Stakeholder Management Compliance Resource Management Customer Experience Cost Optimization People Leadership Training Program Development Lean Six Sigma Conflict Resolution Patience Analytical Skills Content Moderation Learning Management System Coaching Mentoring
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